Frequently Asked Questions
FAQ for Volunteers
Thank You For Your Interest!
Below are some frequently asked questions about volunteering at the Goods Bank. If your question is not answered here or if you need more information, please email us at info@goodsbankneo.org.
What are typical volunteer tasks?
We are so grateful to our dedicated volunteers. They work with us to help nonprofits make a greater impact in the community. Typical volunteer tasks might include:
- Unpacking, sorting and barcoding product
- Testing and/or assembling items
- Stocking shelves
- Cleaning and organizing
How do I sign up to volunteer?
Sign up is easy! Click here to learn more.
What if I need to cancel my shift?
We understand that things happen and plans change. Simply click the reschedule/cancel link in the email confirmation that you received when you originally signed up for your shift.
Do I need to volunteer regularly?
All volunteers are more than welcome to schedule regular shifts, but it is not a requirement. That’s what makes this a great volunteer opportunity!
How long are volunteer shifts?
Shifts are typically scheduled for two (2) hours, however, we can work with you on timing if that does not fit your needs. Reach out to info@goodsbankneo.org to see if we are able to accommodate.
Is parking available?
Yes. Parking is available in front of our loading docks. If additional parking is needed, we can provide access to underground parking.
What should I wear?
As clean as we make our space, it is still a warehouse, therefore, it’ll never be spotless. We encourage you to wear clothes that can get dirty. We also recommend that you dress in layers and wear closed-toe shoes for your comfort and safety.
What is the temperature in the warehouse?
The warehouse is heated in the winter, but can still be colder than your home. In the summer, we have large industrial fans to keep the air moving, but there is no air conditioning. Dress for the weather; layers are recommended.
Can I do any tasks sitting down?
Yes! We have a large variety of volunteer tasks to accommodate projects that require sitting.
Is the warehouse wheelchair accessible?
Yes, the warehouse is wheelchair accessible, however, it is not ADA compliant. We ask that volunteers exercise caution, as we are in a warehouse setting with uneven floors, etc.
FAQ for Members
Thank You For Your Interest!
Below are some frequently asked questions about joining the Goods Bank. If your question is not answered here, or if you need more information, please email us at info@goodsbankneo.org.
How does it work?
GBNEO works with and supports nonprofits, schools and faith organizations throughout Northeast Ohio. The program helps these partners obtain the supplies they need to run their programs and meet the needs of the people they serve. Because of generous corporate donations, GBNEO is able to maximize nonprofits’ limited funding by providing resources at nominal handling fees. All fees go toward the administrative costs and maintenance of our warehouse.
Who can join?
Membership is open to nonprofits, schools and faith-based organizations. Your organization must be a qualified 501(c)(3) and be tax exempt for at least two (2) years.
Is there a membership fee?
Annual membership is $100 per member organization. Simply complete the online form to apply! Memberships are reviewed and renewed annually.
Who can shop?
Each member organization can designate up to five (5) authorized shoppers and is required to schedule a shopping appointment at this LINK. Each organization is responsible for proper use of products, as outlined in the Membership Agreement that each member is required to sign at the time of application.
How does the shopping process work?
Our shopping experience is easy and fun!
- Approved shoppers sign in upon arrival.
- First-time shoppers receive a tour.
- Once checked in, shoppers can grab a cart and begin shopping.
Our staff is there to answer any questions and assist with an easy checkout process. We encourage shoppers to take their items with them at the time of purchase. If necessary, we can hold them for two (2) business days.
Do I need an appointment?
Appointments to shop are required so that our staff is free to assist you. Click this LINK to schedule.
What forms of payment are accepted?
We accept credit cards, debit cards, organization checks, and store credits. We do not accept American Express cards or cash.
Upon request, invoices can be e-mailed directly to you/your organization.
What are your hours?
Business hours are from 8:30 am to 4:30 pm, Monday-Thursday and 8:30 am to 3 pm, Friday.
Dock hours are 9 am-3 pm, Monday-Friday.
Appointments are required.
Will I get help loading my car?
We are not able to assist with loading vehicles with the exception of full pallets that require a forklift. GBNEO does not assume any liability for securing product or any damages that occur while loading.
Can I leave items for pick up at a later date?
Yes, we will hold items for two (2) business days. We ask that you make every attempt to take items with you at the time of your shopping appointment.
Do you accept returns?
We do not accept returns at this time.
Can I request a particular item?
Our goal is to help you stretch your impact. Reach out to info@goodsbankneo.org with any needs you may have and we will do our best to find what you are looking for!
Why can’t I sell the items to fund programming or use it for a raffle?
Quite simply, it is not permitted by Good360, its corporate partners or our corporate donors.
How are admin fees determined?
Goods Bank NEO pays shipping and handling fees to bring items to our warehouse. The admin fees cover the cost of shipping and handling of these products and helps to offset overhead.